Refund policy

Updated: 15 August 2026

We want you to be happy with what you receive. If something is not right, email us at hello@nayabhijabs.com and we will work it out with you.

Returns

You may return an item within 30 days of receiving it, provided it is unworn, in its original condition, and with all tags still attached.

Who pays for return shipping

If you are returning something because you changed your mind, or because a color was not what you expected, return shipping is at your own cost. We do not provide prepaid return labels.

If the return is the result of a mistake on our side (for e.g. the wrong item, a missing item, or something that arrived damaged or faulty) we cover it, and you will not be out of pocket. Email us with your order number and a photo, and we will arrange either a refund or a replacement, whichever you prefer.

How to start a return

  1. Email hello@nayabhijabs.com with your order number and the reason for the return.
  2. We will confirm the return and send you the address to post it to.
  3. Pack the item securely, ideally in its original packaging, and keep your proof of postage.

Please contact us before sending anything back.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether it has been approved. Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take a few working days to appear on your statement.

Original shipping charges are not refunded, except where the return is due to our error.

Exchanges

We are happy to exchange an item for a different color or product, subject to availability. The same return shipping rules apply.

Items we cannot accept back

  • Gift cards
  • Sale items
  • Anything that has been worn or washed, or has had its tags removed

Damaged or incorrect orders

Please check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email us with photos and we will put it right at no cost to you.

International returns

The same 30-day window applies worldwide. Return shipping, and any customs or duty charges incurred in returning an item, are the customer's responsibility unless the return is due to our error.

Any questions, email hello@nayabhijabs.com.